Customer Grievance Redressal Mechanism:- 

Customers desiring to offer feedback or submit complaints can utilize the following channels during the hours of 10:00 AM to 6:30 PM, Monday through Saturday (excluding public holidays):

Level 1:

Submit complaints in person at: 402- 4th floor, Okay plus Tower, Hathroigari, Ajmer Road, Jaipur GPO, Jaipur, Raj. 302001

Contact the Customer Service Helpline: 0141-4913790

Email: [email protected]

Send written complaints to the following address: 402- 4th floor, Okay plus Tower, Hathroigari, Ajmer Road, Jaipur GPO, Jaipur, Raj. 302001

Level 2:

If the complaint remains unresolved within the specified timeframe or if the customer is dissatisfied with the solution offered through the aforementioned channels, the customer may escalate the matter to the designated grievance redressal officer:

Grievance Redressal Officer:

Name – Ronak Agarwal

Contact Number – 9251656124

Email ID – [email protected]